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Product quality is authoritatively recognized
With strong financing capabilities and efficient and reliable product quality, Trinasolar has been awarded 100% financing rating by Bloomberg New Energy Finance (BNEF) for many times. The company has not only been on the BNEF Tier 1 photovoltaic module manufacturer list for many consecutive years, but also has topped the list for six consecutive quarters since BNEF first released the Tier 1 energy storage manufacturer list in January 2024. As of July 2024, Trinasolar has been rated as the world's "Top Performer Module Manufacturer" by PVEL for eleven consecutive years , and has won the RETC Module Manufacturing "Overall Best Performance" Award for five consecutive years; Trinasolar's full range of N-type modules have passed the UL Solutions financing assessment; Trinasolar's energy storage and Trina Tracking products have obtained financing assessment reports issued by DNV, an internationally recognized certification agency.
Trinasolar has been named a “Top Performer” module manufacturer for 11 consecutive years
In May 2025, Trinasolar stood out from the global photovoltaic module manufacturers with its outstanding performance represented by the Supreme N-type 720W series modules and won the title of "Top Performer". Trinasolar has become the global photovoltaic module manufacturer that has won the "Top Performer" award for 11 consecutive years.
Trina Storage has been rated as a Tier 1 energy storage company by BNEF for six consecutive quarters
In May 2025, Bloomberg New Energy Finance ( BNEF) released the BNEF Energy Storage Tier 1 List 2Q 2025, and Trina Storage was once again on the list with its reliable product quality, leading technical strength and high bankability. This is the sixth consecutive quarter that Trina Storage has won this honor since BNEF first released the Tier 1 energy storage list in January 2024, which fully demonstrates the comprehensive strength of Trina Storage and is also a recognition of its active contribution to the global energy transformation.
Trina Storage Product Testing Center Passes CNAS Laboratory Certification
During the reporting period, Trina Storage successfully passed the review of the China National Accreditation Service for Conformity Assessment (CNAS) and successfully obtained the CNAS laboratory accreditation certificate, which means that Trina Energy Storage Testing Center has become a nationally and internationally recognized testing and calibration laboratory, and the test results within the scope of the testing center's accreditation can be globally recognized.
Product Recall Management
The company has developed and implemented the "Product Recall Management Guideline", which provides detailed operational guidance on the timing of product recalls, product recall evaluation, product recall review and approval, product recall implementation, and product recall tracking and closure.
In 2024, Trinasolar had no incidents of recalling sold or shipped products for safety and health reasons .
Quality Culture Publicity
Trinasolar is committed to creating a quality culture atmosphere with full participation of all employees and enhancing the attention of all employees to product quality. In addition to encouraging each production base to carry out quality culture promotion activities.
Supplier Product Quality Management
Trinasolar has established a supplier management system and formulated the "Product Business Supplier Quality Management Guideline" to implement continuous quality control in all aspects of supplier selection, training, employment and retention.
Responsible Marketing
Customer Service and Complaints Handling
The company has formulated and implemented a number of complaint handling policies, including the "Component Business Customer Feedback Management Procedure", and established a closed-loop complaint handling mechanism. Improve customer complaint handling experience.
If a return is required, we will promptly conduct a judgment and analysis according to the procedures, and send the returned products back to the factory, laboratory or local scrapping according to the product risk level.
To facilitate customers to submit questions, we have set up an online customer complaint processing platform CSP, a mobile APP Customer Voice and a WeChat mini-program to receive customer feedback 24 hours a day. We will respond to the feedback received within 48 hours.
Satisfaction Survey
Trinasolar has formulated the "Customer Satisfaction Survey Management Procedure" and conducts third-party customer satisfaction surveys and self-directed customer satisfaction surveys every year, inviting global customers to evaluate their satisfaction with the company's products, markets, services and other aspects.
Based on the satisfaction survey results, potential problems are identified and targeted improvements are made. In 2024, a total of 307 customer questionnaire responses were collected; the overall satisfaction rate ranked among the top in the industry.
Customer Privacy Protection
The Company strictly follows the principles of openness, legality and legitimacy, and necessity to collect personal information, and ensures that the authorization or consent of consumers is obtained before collecting personal information.
Users can authorize companies to use their personal information through consumer authorization in the user agreement or consent to the company's collection and use of their personal information terms and conditions, as well as a separate privacy agreement.
When collecting and using customer information, we strictly keep it confidential to ensure that customer privacy is not violated.
In 2024, the company received no complaints regarding violations of customer privacy and loss of customer data.